Frequently Asked Questions
What is your minimum order?
We have no minimum order for our retail customers.
How can I place an order?
You can use the shopping trolly with secure online facilities. Once you have made your selection click payment then choose your payment method.
What payment methods do you accept?
Our online catalogue uses a payment processing system supplied by Cardsave (which is operated by The Royal Bank of Scotland) which means you are able to make payment using Debit or Credit Cards. We cannot accept payments from Diners Club or American Express. All card transactions are dealt with securely by Cardsave. We have an SSL (secure sockets layer) certificate which ensures no one can eavesdrop on your card details being sent to us. If you wish to pay using a cheque then you can use the website to determine the total cost of your order and postage and then send us the cheque with your name, telephone number, delivery address and order details and we'll process this for you as soon as possible.
All prices are displayed in UK pounds and are inclusive of VAT.
Can I order via the telephone?
We cannot takes orders via the telephone as all our staff are normally tied up packing and distributing orders, or are at one of the many craft events taking place around the country. We ask that if you cannot order via the website then please send the order with a cheque or postal order to us and will process it as soon as possible. Please give us a contact telephone number so that we can advise when shipment is being made. Remember we can only take debit or credit cards through the website, so if sending order by post please include a cheque or postal order. Please make cheques payable to Hougie crafts ltd.
Can I apply for a trade account?
We will only supply to customers who prove to be genuine trade customers, with the normal day to day overheads of running a business. For this reason we do have a trade minimum order. You can apply for an account using the My Account link. You then have to send us an email requesting a Trade account (please supply the login email used or send the mail from this email account). Then once you are approved you will be able to log in, view our products and place orders at trade prices.
I still have questions
If you still have unanswered questions then please contact us by phone on 07909841919 or email at firstname.lastname@example.org, we will be happy to help in any way we can.